San Jose Camera & Video handles manufacturer’s warranty repairs on items we sell. Defective products are returned to the manufacturer’s authorized repair facility. Proof of purchase is required; you will need to provide a copy of the original sales receipt. Average warranty repair turnaround time is 4-6 weeks.
Out of Warranty Repairs
San Jose Camera & Video handles out of warranty repairs on an estimate basis using the manufacturer’s authorized repair facility. A $30 non-refundable deposit is required to send the item out for an estimate. Average time to receive the estimate is 2-3 weeks.
Once the estimate is approved it is an additional 2-3 weeks to repair and return ship the product. The $30 deposit is applied to the final cost of the repair. The deposit is forfeited if the repair is declined.