San Jose Camera & Video offers a 30 day return/exchange privilege on photo and video equipment. Merchandise must be returned in new, unused condition with all original factory packaging, instruction books, literature, documentation and blank warranty cards. Don't throw anything away (plastic bags, twist ties or anything else that was originally in the box). Shipping and handling fees are non-refundable. All returns require prior authorization. Sales reciept must accompany all requests for returns, exchanges & manufacturer's warranty service.
If any of the above conditions are not met, San Jose Camera & Video reserves the right to refuse a return/exchange or to charge a restocking fee no less than 15% of the original purchase price. Special orders are not returnable.
San Jose Camera & Video will not accept returns or exchanges on film, paper, lamps, batteries, books, ink cartridges, memory cards, or any other consumable products.
We accept Visa, Master Card, American Express and Discover credit cards. As of 8/18/2018, we NO LONGER ACCEPT PERSONAL CHECKS. All orders shipped within California are subject to our local sales tax of 9.25%.
Orders shipped outside of California are not taxed.
*All Credit Card orders must be shipped to the billing address or alternate shipping address on file with your credit card company. If the information does not match, the order will be held until you update the information with your credit card company.
*Every effort has been made to ensure the accuracy of the information and prices listed on our site, occasionally there may be pricing or typographical errors. We are not responsible for typographical errors or any pricing errors. Orders may be cancelled at our discretion for any reason.